FAQs

 

Why is Hello Day different?

The seasons have a profound influence on our well-being. We have therefore uniquely created combinations of natural products in seasonal boxes which prepare you and your body for every new day and all the days ahead. So you can roll through the seasons and meet every morning with Hello Day.

You will look better, feel better and flow better.

 

How natural are your ingredients?

Each Hello Day product contains proven and exceptional premium quality food supplements. No chemicals, no side effects; just 100% goodness.

 

How are Hello Day ingredients selected and sourced?

Our food supplements are mainly based on ingredients, such as natural vitamins and plant extracts. These are carefully chosen for their efficacy with specific and everyday ailments and seasonal health benefits. 

They’re formulated by doctors and pharmacists to prepare and manage your body, mind and spirit throughout the year, and made to exacting pharmaceutical standards: compliant with ISO 22000 and GMP quality assured.

 

How do I store Hello Day products?

Always store in a cool, dry place, away from light and out of the reach of children

 

How and when should I take my Hello Day products?

Download the free Hello Day app to create a personalised calendar with prompts to take the right product at the right time to help you look, feel and flow better each day. It also has handy health, nutrition and fitness tips according to your wellbeing needs for every day and every season.

How many days’ worth of products does the Winter Box contain?

The Winter Box contains 4 products to take daily within the days leading to Winter and during Winter, with the exact amounts required to help you roll for the season ahead in a carefully planned programme.

Beauty Boost (30-day pack) – take two caps a day

Made from a combination of ingredients including Selenium, Vitamin B6, Zinc and Horsetail extract. Vitamin C also contributes to normal collagen formation and protects the cells from oxidative stress

Immunity Support (30-day pack) – take one caps a day

Made from a combination of ingredients including lactic Ferment and Vitamin D to contribute to the normal function of the immune system

Bioharmony Balance (30-day pack) – take one caps a day

Made from a combination of ingredients including Lactic Ferments and Fructooligosaccharides to help balance your gut

Vitality Boost (15-day pack) –Dilute one sachet in a half a glass of water during breakfast.

Made from a combination of ingredients Cinnamon Bark Extract, to help your body feel stronger, and Vitamin C to reduce tiredness and help your metabolism energy yield return to normal.

 

You can also buy additional Hello Day products:

Bioharmony Balance (30-day pack) – take one caps a day

Made from a combination of ingredients including Lactic Ferments and Fructooligosaccharides to help balance your gut

Immunity Support (30-day pack) – take one caps a day

Made from a combination of ingredients including lactic Ferment and Vitamin D to contribute to the normal function of the immune system

Vitality Balance (30-day pack) - take one capsule every morning.

Made from a combination of ingredients including Magnesium and Siberian Ginseng to help balance mood and contribute to mental and physical energy in the first days of Autumn.

Immunity Shield (15-day pack) - Dilute one sachet in a half a glass of water

Made from a combination of ingredients including Vitamin C and Siberian Ginseng which contributes to the normal function of the immune system and Purple Coneflower which helps strengthen the immune system, especially during the cooler season

Digestion Cleanse (15-day pack) - Dilute one sachet in a half a glass of water

Made from a combination of ingredients including Rosemary which is used to support the liver and billary function and Tamarind to contribute to a good digestion

Digestion Detox (15-day pack) - Dilute one sachet in a half a glass of water during lunch.

Made from a combination of ingredients including Fennel to help support a healthy appetite and aid the digestive tract in a detox cleanse.

Libido Stimulate (60-day pack) - Take one tablet after dinner.

Made from a combination of ingredients including Maca and Magnesium to help reduce fatigue, address loss of libido and promote desire.

Circulation Activate (15-day pack) - Dilute one sachet in a half a glass of water during breakfast.

Made from a combination of ingredients including Red Vine Leaf to contribute to healthy blood pressure and Blackcurrant Berries to improve circulation.

Vitality Boost (15-day pack) - Dilute one sachet in a half a glass of water during breakfast.

Made from a combination of ingredients Cinnamon Bark Extract, to help your body feel stronger, and Vitamin C to reduce tiredness and help your metabolism energy yield return to normal.

Sleep Rest (30-day pack) - Take one tablet before sleeping.

Made from a combination of ingredients such as Valerian to cope with a busy lifestyle and daily stress, and Lemon Balm for a positive mood and calm wellbeing.

Stress Relax (30-day pack) - Take one tablet every morning.

Made from a combination of ingredients such as Californian Poppy as a natural sedative to calm nervous tension, and Magnesium and Vitamin B6 to help reduce tiredness and fatigue.

Immunity Defence (30 chewable tablets pack) – Chew one to two tablets at a time as necessary (up to ten tablets a day), outside meals for best results.

Made from a combination of ingredients such as Zinc to help build up a weak immune system and fight against environmental and seasonal intolerances, and Quail Egg to also help keep the immune system strong.

Beauty Boost (30-day pack) – Take two caps a day.

Made from a combination of ingredients including Selenium, Vitamin B6, Zinc and Horsetail extract. Vitamin C also contributes to normal collagen formation and protects the cells from oxidative stress

Immunity Shield (15-day pack) - Dilute one sachet in a half a glass of water.

Made from a combination of ingredients including Vitamin C and Siberian Ginseng which contributes to the normal function of the immune system and Purple Coneflower which helps strengthen the immune system, especially during the cooler season

Digestion Cleanse (15-day pack) - Dilute one sachet in a half a glass of water.

Made from a combination of ingredients including Rosemary which is used to support the liver and billary function and Tamarind to contribute to a good digestion

Sun Prime (30-day pack) - take one capsule a day.

Made from a combination of ingredients including Copper which contributes to normal skin pigmentation, Vitamin A, E and Selenium which contribute to the protection of skin cells from oxidative stress and Beta-Carotene which contains pigments that enhance tanned skin

Digestion Shape (15-day pack) – Dilute one sachet in a half a glass of water.

Made from a combination of ingredients including Green Tea which helps reduce appetite and Artichokes which promotes weight loss.

 

When can I buy your boxes?

Our boxes are always ready some weeks before the new seasons so you have time to get prepared
• Spring Box from 22nd February to 20th June May
• Summer Box from 24th May to 20th September
• Autumn Box from 21st of September to 20th December
• Winter Box from 23rd November to 20th March

 

How many days’ worth of products does the Winter Box contain?

The Winter Box contains four products to take daily during the Winter, with the exact amounts required to help you prepare for the season ahead in a carefully planned programme.

 

Bioharmony Balance  (30-day pack) - One capsule a day, to be taken on an empty stomach, preferably before breakfast.

Made from a combination of carefully selected friendly probiotics and prebiotic Fructooligosaccharides (FOS) to stimulate good bacteria growth and help with digestive discomfort such as bloating and transit disorders.

Vitality Boost (15-day pack) - One sachet a day, diluted in half a glass of water.

Made from a combination of ingredients including Cinnamon Bark Extract, to help your body feel stronger, and Vitamin C to reduce tiredness and help your metabolism energy yield return to normal.

Immunity Support (30-day pack) - One capsule a day, to be taken on an empty stomach, preferably before breakfast.

Made from a combination of carefully selected probiotics, to restore the intestinal microbiota balance and resist against viruses and pathogenic agents, as well as Vitamin D to help your immune system function normally.

Beauty Boost (30-day pack) - Two capsules a day.

Made from a combination of ingredients including Horsetail, a plant extract, and Cystine to help strengthen hair and nails and encourage growth, Vitamins B6 and C for healthy skin and Selenium and Zinc as antioxidants.

 

How and when will I receive my Hello Day box?

Once you have placed your order, it will be forwarded to our Logistics partner who will prepare the shipment for you. They will send you an email with a tracking link so you can see at any time where is your product. Standard delivery takes 2-3 business days with Yodel, while Next Day takes one day as long as you order before 3pm GMT.

 

What if I’m out when my Hello Day box arrives?

Don't worry. If no-one is available to sign for your order then Yodel or DX will post a card through your letter box letting you know that they’ve tried to deliver. The card will give instructions / information about the next steps to follow.

 

What’s the latest date I can order my Winter box?

The last date you can order your Winter Box is the 20th February 2018. You can, of course, order the individual products separately at any time.  

 

Can I buy additional Hello Day products separately?

Yes, our products are available to buy separately though we do recommend our seasonal boxes as the ideal way to help you and your system stay in step day by day and month by month.

 

What are your delivery costs?

UK Standard 2/3 Days Delivery: £3.17 (Free from £50 – So it’s always free when you buy our Seasonal boxes!)
UK Next Day Delivery*: £5.25

Order by 3pm UK time on working days so your order will be dispatched the same day. Orders placed after 3pm, weekends or bank holidays, will be dispatched on the following working day.

Parcels are managed by Yodel or DX

*Next Day Delivery:
• Order by 3pm UK time to receive your purchase next business day.
• Delivery between 9am-9pm, Monday to Saturday

 

Special delivery service during Christmas holidays

As always, the Christmas holidays are a very busy period. So, to make sure you receive your goodies on time, please read the instructions below before ordering.

Christmas delivery cut-off dates:

Please note, there will be no shipping on Monday 25th December 2017, Tuesday 26th December 2017 and Monday 1st January 2018. The delivery service will be slow between Wednesday 27th and Friday 29th December and resume to normal from Tuesday 2nd January 2018

UK delivery:

  • UK Standard delivery cut-off date is Monday 18th December 2017
  • UK Next Day delivery cut-off date is Wednesday 20th December 2017, order before 3pm UK time

EU delivery:

For EU orders, the cut-off date for delivery is Monday 18th December 2017, before 3pm UK Time

 

Do you deliver outside UK?

       

Yes! You can find below the list of countries we deliver to.

 

We generally use DPD Classic for these deliveries, you will be notified via email with a tracking number

once your parcel is on its way.

Deliveries usually occur between Monday and Friday, 8am to 6pm

   
           

Destination

T/time (days)

Cost

Customs fees

   

France

3 to 5

£9

No

   

Belgium

3 to 5

£9

No

   

Germany

3 to 6

£9

No

   

Switzerland*

3 to 6

£15

Yes

   
           

*Customs Fees for deliveries to Switzerland are up to CHF16** for the clearance + Allowance 3%** of the

value of goods + VAT 8%** of delivery value

** Subject to change

           

What about VAT ?

         

All prices shown are inclusive of 20% UK VAT, even shipping costs.

   

If you are ordering from outside the EU, your basket will be automatically adjusted with a 0%

VAT rate once you have confirmed the country of delivery;

the recipient, will have to pay these charges separately when the package is delivered.

               

 

How do I rearrange delivery or return goods?

Simply contact customerservices@hello-day.com. Our team will take good care of you!

 

Which delivery company do you use?

Yodel and DX

 

Where is my order?

You can check online at  https://diamondlogistics.co.uk/  with your tracking number or contact  customerservices@hello-day.com  and we will aim to look into the matter right away.

The more we get to know you, the better so that we can help by suggesting the right products for you.

 

 

Best wishes for the holidays and for health and happiness throughout the coming seasons

 

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